Grounded village Terms and policies

 

🌿 Grounded Village – Policies & FAQs

At Grounded Village, we understand that life happens. While we always aim to be accommodating, we also work closely with talented artists and facilitators, and their time and materials are valuable. Please take a moment to read through our policies to understand how we manage bookings, cancellations, and refunds.

🎨 WORKSHOPS

We work with incredible artists and facilitators, and many of our workshops require a minimum number of attendees to proceed. These numbers vary per artist.

  • Once a workshop has been confirmed and your booking secured, we cannot offer refunds or credits if you can no longer attend.

  • We suggest gifting or transferring your ticket to a friend if you're unable to make it.

  • In some cases, and with sufficient notice, a credit for another workshop may be issued. This is:

    • Subject to the artist’s approval

    • Dependent on the minimum number of attendees still being met after your cancellation

  • If your cancellation causes the workshop to fall below minimum numbers, unfortunately, we cannot offer a credit.

  • If Grounded Village cancels a workshop, you will be offered the choice of:

    • A credit

    • A refund

    • A transfer to the next available workshop

🚫 No-shows or late cancellations are not eligible for refund, credit, or exchange.

🎉 EVENTS

Events follow the same policy as workshops.

  • Once your booking is confirmed, we cannot cancel or exchange tickets.

  • Deposits are non-refundable. If you cancel, a new deposit is required for a future booking.

  • Please reach out—we will always do our best to accommodate where possible.

🖌️ ART CLASSES

  • Once you book into a term, we purchase materials for your place. Therefore, term bookings are non-refundable, especially for sold-out classes.

  • If you're unsure whether Art Class is for you, we highly recommend a one-time trial class. If you go ahead with the term, your trial fee will be deducted from your term fee.

Art Class Fees:

  • Full term (9 weeks): $230, payable by Week 3 of term

  • Casual / Pay-as-you-go: $30 per class

    • Valid only for the week booked

    • Not transferable or refundable if missed

Make-Up Classes:

  • If Grounded Village cancels a class, a make-up will be offered.

  • If your child misses a class, they may join another session that same week (based on availability).

    • Note: Junior students cannot attend teen classes, and vice versa.

🏡 EVENT & STUDIO HIRE

  • A booking deposit secures your date.

  • Deposits are non-refundable and non-transferable if you cancel, as we may lose other bookings.

  • Booking is confirmed only upon receipt of deposit.

  • For private events, a separate agreement will be signed.

  • If you require a staff member to attend outside business hours, a $80 call-out fee applies.

    • Staff may not be available in all cases.

🎂 BIRTHDAY PARTIES

  • Your party is not confirmed until the $100 booking deposit is received.

  • The deposit is non-refundable.

    • If cancelled at late notice, 50% of the final invoice will be deducted and the remainder refunded.

  • Final guest numbers are due 5 days before the party.

  • Full payment is required 3 days prior to the event.

🚫 No-shows for guests or hosts are not eligible for refund, credit, or exchange.

📩 CONTACT US

We are always here to help and will do our best to accommodate special circumstances where possible.

📧 groundedvillagestudio@gmail.com