We understand at Grounded village that sometimes life happens and that is unavoidable, however as a small business we do outlay costs for materials and book/pay our artists based on the amount of numbers booked , therefore our policy is as stated below.
WORKSHOPS: As you know we call in some pretty cool artists and facilitators here at grounded, there is minimum attendee amounts to run these awesome workshops. Once our artist has been booked / confirmed according to the allocated workshop amount, we are now unable to change your booking, in some cases a credit for another workshop may be able to granted and this is usually a minimum of 7 days prior ( in some cases 14 days depending on artist) this is subject to the amount of attendees in the workshop, as there is minimum numbers allocated to run the workshops.
If you do need to cancel your workshop, we suggest sharing you booking with a friend as unfortunatley we do not offer refunds, unless we at grounded village need to cancel the workshop, in which case you will be offered a credit or a refund, if you opt for a credit please keep in mind this cannot be retracted but you may use this for up to 24 months and we re happy to break up for gift vouchers if requested. Maybe a friend or family member may like to attend instead?
We will happily transfer or apply a credit into another workshop time permitting.
NO SHOWS, OR LATE CANCELLATIONS UNFORTUNATLEY WE CANNOT REFUND OR EXCHANGE YOUR BOOKING.
EVENTS : Our events are similar to our workshops and once our artist has been allocated attendees for the event we are unable to cancel or exchange your booking ,see above as states in workshop.
Please always reach out as we will do our best to accommodate the situation the best we can.
ART CLASS Once booking is made for Art class, we do buy the allocated materials for the term for those students, therefore we generally do not refund, this applies especially for sold out classes as we have closed off and prevented others from signing up.
We will address the situation on a case by case basis of course , On management discretion, Any partial refund will incur a $20 admin fee per student. Any classes attended will incur a one off class fee amount of $30.00 per session.
If you are unsure we suggest purchasing a one time trial class to see if you do like the session, if you do go ahead with your term art class, the one off session will be deducted from your term fee.
There are no refund on deposits as this goes into class prep for the term, and holds your space therefore others miss out on booking in some cases.
Make up classes: If staff need to rescedule a class, a make up lesson or similar will be offered, if you cannot attend a class you are welcome to speak to staff about joining in another class that week or any alternate arrangement,
EVENT & SPACE HIRE If within 14 days we can cancel your booking minus 50% of booking fee paid. if after 14 days your booking fee will be void as we have lost the time to hire or run the space
BIRTHDAY PARTY BOOKING
Once final numbers have been submitted and booking confirmation confirmed we we most likely have purchased supplies and equipment for your party.
The booking fee of $100 is non refundable - if you do need to cancel at very late notice 50% of your final invoice will be deducted and the remaining refunded.
NO SHOWS, We do not credit, refund or exchange on not showing up to your workshop, event, class or any guests that are no show.
please reach out at email@example.com for any additional information or concerns.